HB ART Refund and Return Policy
Introduction
At HB ART, we strive to ensure that our customers are fully satisfied with their purchases. Our refund and return policy is designed to provide clarity on the process of returning products and requesting refunds. Please review the policy carefully to understand your rights and obligations when making a purchase on our platform.
1. Eligibility for Refunds and Returns
- Digital Products: Due to the nature of digital products, including downloadable content such as photos, illustrations, and designs, all sales are final. We do not accept returns or offer refunds for digital products once they have been downloaded or accessed.
- Physical Products: If you purchase a physical product through HB ART, such as prints or merchandise, you may be eligible for a return or refund if the product is defective, damaged, or does not match the description provided.
2. Requesting a Return or Refund
If you encounter an issue with your purchase, please follow these steps:
- Contact Us: Notify us within 7 days of receiving the product by contacting our customer service team at [email/contact form link]. Provide your order number, a description of the issue, and any relevant photos.
- Assessment: Our team will review your request and assess whether it meets the criteria for a return or refund. We may request additional information or evidence to process your claim.
- Approval: If your request is approved, we will provide you with instructions on how to return the product (if applicable) or process your refund.
3. Conditions for Returns
- Original Condition: Physical products must be returned in their original condition, with all packaging, tags, and accessories intact. Products that are damaged or altered by the customer are not eligible for a refund or return.
- Shipping Costs: The customer is responsible for the return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Processing
- Digital Products: As all sales of digital products are final, refunds are not available unless there was a technical issue with the product that we cannot resolve. In such cases, we may offer a refund or exchange at our discretion.
- Physical Products: Once we receive and inspect the returned product, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
- Digital Products: We do not offer exchanges for digital products.
- Physical Products: If you received a defective or incorrect product, you might be eligible for an exchange. Please contact our customer service team to initiate the exchange process. We will cover the shipping costs for the replacement product.
6. Non-Refundable Items
- Custom Orders: Custom or personalized items are non-refundable unless they arrive damaged or defective.
- Gift Cards: Gift cards and promotional codes are non-refundable and cannot be exchanged for cash.
7. Cancellation Policy
- Digital Products: Orders for digital products cannot be canceled once the download or access link has been provided.
- Physical Products: If you wish to cancel an order for a physical product, please contact us immediately. If the order has not yet been shipped, we may be able to cancel it and issue a full refund. Once the product has been shipped, the return process will need to be followed.
8. Dispute Resolution
If you are unsatisfied with the outcome of your return or refund request, you may escalate the matter to our management team for further review. We are committed to resolving disputes amicably and in a manner that is fair to all parties.
9. Changes to This Policy
HB ART reserves the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the update.
10. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at [contact information]. We are here to help and ensure that your experience with HB ART is positive.
